Accessibility Information

Astor Place Theatre offers accessible seating options for every performance.

Getting to the Main Lobby (8 steps below street level)

Our main lobby is located eight (8) steps below street level. To transport guests to the lobby comfortably and safely, we use a specialised LiftKar Stair Climber.

  • If you need assistance when you arrive, our security staff (stationed outside and trained to operate the LiftKar) will safely accompany you down the stairs.

  • Once you’ve reached the lobby, our staff will help you transfer back to your personal mobility device.

LiftKar and Mobility Device Guidelines

Please note:

  • The LiftKar Stair Climber can safely transport individuals weighing up to 350 lbs.

  • Personal mobility devices must weigh under 50 lbs to be carried by our team.

Storing Your Mobility Device

If you prefer to leave your device at street level:

  • Our security team will ensure it remains secure during the show, stored safely under our covered marquee.

In-House Wheelchairs

If you choose to use one of our in-house wheelchairs and require assistance:

  • A staff member will help you get to your seat before the show and exit after.

Accessibility Once Inside

Once you’re in the main lobby, you’ll find that all public areas and amenities are accessible, including:

  • Restrooms

  • Box office

  • Concessions counter

  • Wheelchair-accessible seating

Additional steps inside the theatre:
Some rows in the Orchestra section may require navigating an additional one (1) to four (4) steps once inside.

Mezzanine access:
The mezzanine is located up twenty-six (26) steps and is not wheelchair-accessible.

Semi-Ambulatory Seating (Ticketmaster)

For seats marked as “semi-ambulatory” on Ticketmaster:

  • The aisle seat has a lifting armrest on the aisle side to make it easier to get in and out.

  • Please note: semi-ambulatory seats do require guests to navigate some steps.

Assistive Hearing Devices

If an assistive hearing device would help you enjoy the show:

  • Please ask theatre staff for assistance.

  • There is no charge, but a valid photo ID is required as a deposit.

Contact

We want to make sure your visit is wonderful from the moment you arrive. If you have any questions or need to discuss your specific needs, please contact us:

[email protected]